In this eDreams review, we take an honest look at one of the biggest names in online travel booking. Warning in advance – it’s about to get ugly!
Almost everybody I know who travels regularly has heard of eDreams and is familiar with the brand. It’s one of the biggest names in online travel booking and if you type in any related searches on Google it will almost certainly come up on page one, ranked near the top.
Eager to try their services and find the best deal for my upcoming flight back to Europe from the Philippines, I did a quick search using their very easy to use and well-designed website and found a number of fair deals from the airlines.
I decided to go with Etihad, having used them before. I am a creature of habit in many ways and I like to stick with what I know when it comes to flying. Etihad is a superior airline and is hands down the single best airline I’ve flown with – period.
So I booked the flight and locked it in. I’m excited to go home and see my family and touch base again. Sadly, when I checked my credit card balance and went to pay it off, I was hit with a nasty slap in the face from eDreams, a brand name I foolishly trusted.
eDreams Review – Total Rip-Off Merchants
The first thing to know about booking with eDreams is that you won’t be booking with them at all. They serve up deals from other booking websites, like Expedia, meaning you will be paying two booking fees – one extortionate one from eDreams, and another more reasonable one from the booking website they send you to, in this case Expedia.
I locked in a flight from Manila to Dublin for £616, a little on the steep side since returns can be had for £800 or thereabouts, but I know from experience that one-way tickets are always a little expensive as compared to returns so I thought nothing of it.
Yet when I went to pay it off I found the following on my credit card statement:
Not only was I charged £39.16 from Expedia, but on the cost of a £616 flight, I was charged an extra £123.60 by eDreams, a staggering 1/5 the cost of the flight itself!
I’m deeply disappointed and my eDreams review, therefore, can not recommend this booking website under any circumstances. I looked online and took in other customer reviews and from what I can see, it’s absolutely pointless to even attempt to obtain a refund and I’ll end up on a merry-go-round that will end up costing me more to ring credit card companies and cost me more time than it’s even worth.
I admit my part in this. I foolishly made the mistake of trusting eDreams based on the power of their brand alone. Lesson learned! Even the biggest names require research before doing business with. In 14 years of travel all over the globe, I have never encountered a brazen swindle quite like this one when it comes to online ticket booking.
I will never again use eDreams and can not, under any circumstances, recommend and traveler, backpacker or nomad use them. They deserve to be boycotted and relegated to the scrapheap for failing to even remotely compete with other services of the same nature and for taking advantage of trusting travelers.
Here’s the one and only conclusion of my eDreams review: AVOID LIKE THE PLAGUE. They will take you for a ride and end up costing you a lot more to travel.
Note: You will rarely, if ever again, see negativity on this scale on Nomad Ideal. We look for the best in everything and try to give a fair review of the pros and cons of a service. However, a rip off is a rip off and we will not tolerate nor sugar coat it, especially when perpetrated by big brands with the power to take in unsuspecting customers.